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Telephone: 0800 9701795

0800 9701795

Customer Feedback

We take pride in the service that we provide to our clients and appreciate the feedback we receive from them. To ensure we continue to provide an excellent service, and learn how we might improve on what we do, we need to know about your experience in using our services.

We’d really appreciate it if you could spare a couple of minutes to give us your honest opinion and answer the questions below.

Full name

Telephone

Email

Postcode

Please answer the questions below scoring your experience/satisfaction with the service provided out of 5, with 5 being the highest or most satisfied, and 1 being the lowest or least satisfied.

How satisfied with our communications were you? (clear, polite, appropriate, etc)
 1 2 3 4 5

How efficient were we in responding to queries you had?
 1 2 3 4 5

How satisfied were you with our recommendations?
 1 2 3 4 5

How satisfied were you that everything was clearly explained (including charges)?
 1 2 3 4 5

How likely are you to use our services again in the future if required?
 1 2 3 4 5

How likely are you to recommend our services to others?
 1 2 3 4 5

Do you have any suggestions or comments on anything we can improve on?

If you are happy with the service provided please leave a comment:

We use a selection of client comments on our website but we do not identify clients by full name, only by an initial and an approximate location, i.e. Mr & Mrs S. - Mold, North Wales.
If you would prefer us NOT to use your comments on our website or marketing materials, please tick here:  

Personal information you supply to us will be treated as confidential and held in accordance with the Data Protection Act. You agree that by supplying your personal information we may use it to provide you with details of our services and products in writing, by email or by phone.



Our Other Services
Get in touch

Tel: 0800 9701795
Email: office@acorn4mortgages.co.uk
Skype: acornmold
Fax: 0870 762 7535

Facebook: facebook.com/acorn4mortgages
Twitter: @acorn4mortgages

The Legal Stuff

© Acorn4Mortgages Limited. Registered address: 1-3 The Mall, Ambrose Lloyd Centre, Mold, Flintshire, CH7 1NR. Registered in England & Wales under number 4270415.

Acorn4Mortgages Limited is an Appointed Representative of Mortgage Intelligence Ltd which is authorised and regulated by the Financial Conduct Authority under number 305330 in respect of mortgage, insurance and consumer credit mediation activities only.

We always aim to provide a high quality service to our customers. However, if you encounter any problems and we are unable to resolve them you can take your complaint to an independent Ombudsman. Our advice is covered under the Financial Ombudsman Service. You may be able to submit a claim through the EU Online Dispute Resolution Platform if you live outside the United Kingdom or if you prefer not to deal directly with the Financial Ombudsman Service.